Last updated: June 2026
Please read these Terms and Conditions carefully before using The Inspired Market website. By placing an order or using our website, you agree to be bound by these terms.
1. About Us
The Inspired Market is an online retail store based in the United Kingdom, specialising in pet food, pet treats, and wild birds food. By using our website, you confirm that you are at least 18 years of age.
2. Products
We make every effort to ensure that product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors and to withdraw or amend products at any time without notice. All products are subject to availability.
3. Ordering
When you place an order with us, you are making an offer to purchase the products. We reserve the right to accept or decline any order. An order is confirmed only when you receive an order confirmation email from us. We reserve the right to cancel an order at any time prior to dispatch, in which case a full refund will be issued.
4. Pricing
All prices are displayed in British Pounds Sterling (£ GBP) and include VAT where applicable. We reserve the right to change prices at any time. The price you pay is the price shown at the time of checkout.
5. Payment
We accept payment by Credit/Debit Card (Visa, Mastercard, Maestro), Apple Pay, Google Pay, PayPal, and Shop Pay. All payments are processed securely. We do not store your card details.
6. Delivery
We deliver to mainland UK addresses. Delivery to Northern Ireland, Scottish Highlands, and remote areas may be subject to additional charges or extended delivery times. Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for delays caused by third-party couriers or circumstances beyond our control.
7. Consumer Rights & Returns
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, please contact us within 14 days of receipt. Perishable items (such as fresh or opened pet food) may be exempt from this right unless they arrive damaged or faulty.
To return an item, please contact us first to obtain a return authorisation. Items must be returned in their original, unopened condition. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
8. Refunds
Once we receive and inspect your return, we will process your refund within 3–5 working days to your original payment method. We will notify you by email once your refund has been issued.
9. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost to you.
10. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of The Inspired Market and is protected by UK copyright law. You may not reproduce, distribute, or use any content without our prior written permission.
11. Limitation of Liability
To the fullest extent permitted by UK law, The Inspired Market shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our website or products. Our total liability to you shall not exceed the value of the order in question.
12. Privacy
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for full details on how we collect, use, and store your data.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. Your continued use of our website following any changes constitutes your acceptance of the new terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us via:
- Email: available on our Contact page
- Contact Form: on our website
- Live Chat: available during business hours