Last updated: June 2026

At The Inspired Market, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please read our Returns & Refunds Policy below.

1. Your Right to Cancel (UK Consumer Contracts Regulations 2013)

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, please contact us within 14 days of receipt of your order.

Please note: Perishable items (such as fresh, chilled, or opened pet food) are exempt from this right unless they arrive damaged, faulty, or incorrect.

2. How to Request a Return

To request a return, please contact us within 14 days of receiving your order via:

  • Email — available on our Contact page
  • Contact Form — on our website

Please include the following in your message:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • A photo if the item is damaged or incorrect

We will respond within 1–2 working days with return instructions.

3. Return Conditions

To be eligible for a return, items must be:

  • Returned within 14 days of the return being authorised
  • In their original, unopened and unused condition
  • In original packaging with all labels intact

We reserve the right to refuse a return if the item does not meet these conditions.

4. Return Postage

Unless the item is faulty, damaged, or incorrect, return postage costs are the responsibility of the customer. We recommend using a tracked service as we cannot be held responsible for items lost in transit.

If the item is faulty, damaged, or we sent the wrong item, we will cover the cost of return postage.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • A clear photo of the damaged or incorrect item

We will arrange a free replacement or full refund at no additional cost to you.

6. Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed within 3–5 working days to your original payment method.

Please allow additional time for your bank or payment provider to process the refund. Refunds are issued in GBP to the original payment method used at checkout.

7. Non-Returnable Items

The following items cannot be returned unless faulty or incorrect:

  • Opened or used pet food and treats
  • Perishable or short shelf-life products
  • Items purchased on final sale or clearance

8. Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return the original item (if eligible) and place a new order.

9. Late or Missing Refunds

If you haven’t received your refund within 5 working days of our confirmation email, please:

  • Check your bank account again
  • Contact your credit card provider — it may take some time before your refund is officially posted
  • Contact your bank
  • If you’ve done all of the above and still have not received your refund, please contact us and we will investigate

10. Contact Us

If you have any questions about our Returns & Refunds Policy, please get in touch:

  • Email: available on our Contact page
  • Contact Form: on our website
  • Live Chat: available during business hours

We aim to respond to all enquiries within 24 hours.