General Questions
Q: What is The Inspired Market?
A: The Inspired Market is a UK-based online store specialising in premium pet food, pet treats, and wild birds food — all carefully selected to keep your animals happy, healthy, and well-nourished.
Q: Do you deliver across the UK?
A: Yes! We deliver to all mainland UK addresses, including England, Scotland, and Wales. Delivery to Northern Ireland, the Scottish Highlands, and some remote areas may take slightly longer.
Shipping & Delivery
Q: How long does delivery take?
A: Standard delivery typically takes 2–3 working days. Express next-day delivery is available on orders placed before 2:00 PM (Monday–Friday).
Q: Is free shipping available?
A: Yes! We offer free standard delivery on orders over a minimum order value. Check our website for the latest threshold.
Q: Do you offer tracked delivery?
A: Yes, all orders are sent with a tracked service. You will receive a tracking number via email once your order has been dispatched.
Payment
Q: What payment methods do you accept?
A: We accept Credit/Debit Cards (Visa, Mastercard, Maestro), Apple Pay, Google Pay, PayPal, and Shop Pay.
Q: Can I pay in instalments?
A: Yes! We support Klarna and Shop Pay Instalments, so you can spread the cost of your order into manageable payments.
Q: Are my payments secure?
A: Absolutely. All transactions are protected by SSL encryption and processed by PCI-compliant payment providers. We never store your card details.
Pet Food
Q: Are your pet food products safe and approved for sale in the UK?
A: Yes, all our products comply with UK and EU pet food safety regulations and are sourced from reputable, trusted suppliers.
Q: Do you offer Grain-Free or Hypoallergenic options?
A: Yes, we stock a range of specialised diets to cater to different dietary needs, sensitivities, and allergies.
Q: Are your products suitable for puppies and kittens?
A: We carry products for all life stages — puppy, kitten, adult, and senior. Each product listing clearly states the recommended age range.
Pet Treats
Q: Are the treats made from natural ingredients?
A: Most of our treats are made from natural, preservative-free ingredients. Full ingredient lists are available on each product page.
Q: Are treats available for both dogs and cats?
A: Yes, we carry separate treat ranges for dogs and cats, including dental chews, training treats, and natural snacks.
Q: How many treats should I give my pet?
A: Each product includes a feeding guide. As a general rule, treats should not exceed 10% of your pet’s daily calorie intake.
Wild Birds Food
Q: What types of birds is your food suitable for?
A: Our range is suitable for a wide variety of UK garden birds including Robins, Blue Tits, Sparrows, Finches, Blackbirds, and Pigeons, as well as exotic and pet birds.
Q: Is your wild birds food suitable for year-round feeding?
A: Yes, we offer seasonal and all-year-round mixes to support wild birds throughout every season, including high-energy winter blends.
Q: Do you stock bird feeders and accessories?
A: Yes, we carry a selection of bird feeders, feeding stations, and accessories alongside our food range.
Returns & Refunds
Q: What is your returns policy?
A: Under the UK Consumer Contracts Regulations, you have the right to return most items within 14 days of receipt for a full refund. Perishable food items may be exempt unless they arrive damaged or faulty.
Q: What if my order arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery with a photo of the item and we will arrange a replacement or refund promptly.
Q: How long do refunds take?
A: Refunds are processed within 3–5 working days back to your original payment method.
Contact Us
Q: How can I get in touch?
A: You can contact us via Email, our website Contact Form, or Live Chat during business hours. We aim to respond to all enquiries within 24 hours.